Coaching

Course Description

Have you ever wondered how to increase the effectiveness of your team? How to attract and retain the best talent? How to fully engage your employees? Successful organizations create environments in which people can achieve their potential through guidance, assistance, and support. Coaching is a skill that can be utilized to create that environment and to support team members in ways that allow them to contribute to their fullest. When coaching becomes an integral part of doing business, employees are engaged; this results in greater productivity and the retention of top talent. This course provides participants with the tools to coach effectively, and it enables the performance improvement of all team members.

Coaching is often confused with teaching or giving feedback. Participants begin the course by exploring the true definition of coaching and how it differs from other forms of communication. Coaching is an investment of time and effort; participants discuss the many benefits that can be gained from using this skill in the workplace. They also identify several opportunities to coach in their work environment. Questioning and listening skills are central to effective coaching, so time will be spent learning and practicing these skills.

This course allows for several practice opportunities. Participants engage in mini-coaching sessions, using actual coaching opportunities that they have identified. They learn and use a four-step process to help them plan and structure their coaching sessions for maximum benefit. Some coaching opportunities may be provided for handling difficult issues, so participants discuss and practice effective techniques to overcome difficult situations that may arise. Participants end the session by developing a strategy for their own continuous coaching development, which they then share with a partner. This strategy will help ensure that their coaching skills continue to grow, thereby increasing the skills and productivity of their team members.

Objectives:

  • Define coaching.
  • Identify the benefits of coaching.
  • Describe the characteristics of an effective coaching conversation.
  • Identify personal opportunities to coach.
  • Apply effective questioning and listening techniques.
  • Utilize a four-step process for effective coaching.
  • Respond effectively to difficult situations using one of five techniques.
  • Develop a strategy for continuous coaching development.
Duration:

This course can be customized to meet a four -, six-, or eight-hour agenda.



Course Outline

Below is the course outline with objectives and timing for a four-hour course.

Objectives: Define coaching.  Identify the benefits of coaching.
• Welcome/Icebreaker 10 min (10 min)
• Definition of coaching 10 min (20 min)
• Difference between coaching, feedback, and teaching 10 min (30 min)
• Discuss: Benefits of coaching   5 min (35 min)
     

Objective: Describe the characteristics of an effective coaching conversation.
• Activity – Coaching with safety 10 min (45 min)
• Coaching assessment 15 min (1 hr)
     
Objective: Identify personal opportunities to coach.    
• Discuss opportunities in the work environment   5 min (1 hr, 5 min)
• Activity – Identify personal opportunities 10 min (1 hr, 15 min)
• Break 10 min (1 hr, 25 min)
     
Objective:  Apply effective questioning and listening techniques.    
• Effective/ineffective questioning techniques. 10 min (1 hr, 35 min)
• Activity – How was your week?   5 min (1 hr, 40 min)
• Activity – How would you ask it differently? 15 min (1 hr, 55 min)
• Activity – Don’t listen! 10 min (2 hr, 5 min)
• Effective/ineffective listening techniques 10 min (2 hr, 15 min)
     

Objective:  Utilize a four-step process for effective coaching.

    
• GROW coaching model: Steps 1 through 4 15 min (2 hr, 30 min)
• Activity – Skill practice 20 min (2 hr, 50 min)
     

Objective:  Respond effectively to difficult situations using one of five techniques.

    
• Discuss difficult situations/five techniques 20 min (3 hr, 10 min)
• Demo – Difficult situation(s) 10 min (3 hr, 20 min)
     

Objective: 

   
• Activity – Skill practice with GROW model 25 min (3 hr, 45 min)
     

Objective:  Develop a strategy for continuous coaching development.

    
• Summary and action planning 15 min (4 hr)


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