Have you ever wondered how to increase the effectiveness of your team? How to attract and retain the best talent? How to fully engage your employees? Successful organizations create environments in which people can achieve their potential through guidance, assistance, and support. Coaching is a skill that can be utilized to create that environment and to support team members in ways that allow them to contribute to their fullest. When coaching becomes an integral part of doing business, employees are engaged; this results in greater productivity and the retention of top talent. This course provides participants with the tools to coach effectively, and it enables the performance improvement of all team members.
Coaching is often confused with teaching or giving feedback. Participants start the course by exploring the true definition of coaching and how it differs from other forms of communication. Coaching is an investment of time and effort; participants discuss the many benefits that can be achieved from using this skill in the workplace. They also identify several opportunities to coach in their work environment. Questioning and listening skills are central to effective coaching, so time will be spent learning and practicing these skills.
This course allows for several practice opportunities. Participants engage in mini-coaching sessions, using actual coaching opportunities that they have identified. They learn and use a four-step process to help them plan and structure their coaching sessions for maximum benefit. Some coaching opportunities are difficult, so participants discuss and practice effective techniques to overcome difficult situations that may arise.
Participants end the session by developing a strategy for personal continuous coaching development, which they then share with a partner. This strategy will help ensure that their coaching skills continue to grow, thereby increasing the skills and productivity of their team members.
After completing this course, you will be able to:
- Discuss the benefits of coaching.
- Identify coaching opportunities with direct reports and peers.
- Follow a three-stage Leader as Coach
- Solicit the ideas of others during a coaching session using effective questioning skills.
- Apply active listening skills during a coaching session.
- Apply the four-step GROW model to coach direct reports and peers.
- Respond effectively to difficult situations using one of five techniques.
- Implement an action plan for formal and informal follow-up.
- Provide reinforcement and developmental feedback to direct reports and peers on a day-to-day basis.
This course outline depicts an 8.5-hour agenda.
This course is designed for up to 20 participants.
Eight-Hour Course Outline
Below is the course outline with objectives and timing for an 8.5-hour agenda.
Objective and Topic
|Welcome and Icebreaker||5 min||5 min|
|Agenda and Objectives||10 min||15 min|
|Objectives: Identify the benefits of coaching.|
|Coaching Definition and Objectives||15 min||30 min|
|Teaching, Feedback, Coaching, and Mentoring: The Difference||15 min||45 min|
|Coaching Experience||20 min||1 hr, 5 min|
|Benefits of Coaching||5 min||1 hr, 10 min|
|Objective: Follow a three-stage Leader as Coach Model.|
|Coaching with Safety: Time Management||30 min||1 hr, 40 min|
|Three Stage Leader as Coach Model||5 min||1 hr, 45 min|
|Leader as Coach||15 min||2 hr|
|Prepare||5 min||2 hr, 5 min|
|Coaching Assessment||15 min||2 hr, 20 min|
|Objective: Identify coaching opportunities with direct reports and peers.|
|Coachable Moments||20 min||2 hr, 40 min|
|Break||10 min||2 hr, 50 min|
|Coaching Opportunities||10 min||3 hr|
|Creating a Coaching Environment||4 min||3 hr, 4 min|
|Engage||1 min||3 hr, 5 min|
|Objectives: Solicit the ideas of others during a coaching session using effective questioning skills. Apply active listening skills during a coaching session.|
|Elements of Communication||10 min||3 hr, 15 min|
|Listening Skills||20 min||3 hr, 35 min|
|Questioning||20 min||3 hr, 55 min|
|Lunch||1 hour||4 hr, 55 min|
|Objective: Apply the four-step GROW Model to coach direct reports and peers.|
§ Step One: Goal
§ Step Two: Reality
§ Step Three: Options
§ Step Four: Will
|40 min||5 hr, 35 min|
|Checklist: Role-Play Demonstration of the GROW Model||15 min||5 hr, 50 min|
|GROW Skills Practice||45 min||6 hr, 35 min|
|Feedback and Follow-up||20 min||6 hr, 55 min|
|Break||15 min||7 hr, 10 min|
|Objective: Respond effectively to difficult situations using one of five techniques.|
|Techniques for Coaching in Tough Situations||10 min||7 hr, 20 min|
|Practice with the GROW Model||45 min
|8 hr, 5 min|
|Objectives: Implement an action plan for formal and informal follow-up. Provide reinforcement and developmental feedback to direct reports and peers on a day-to-day basis.|
|Action Planning||15 min||8 hr, 20 min|
|Summary and Action Planning||10 min||8 hr, 30 min
Including lunch and breaks