Course Outline - Delegation and Empowerment

Delegation and Empowerment

Course Description

Delegation is an overlooked and undervalued tool that managers can use to complete an ever-increasing list of work responsibilities. This course provides managers with the skills to effectively delegate work to others.

There is often confusion about the true meaning and nature of delegation. In discussing the definition, participants begin to realize that delegation is about assigning meaningful tasks that can challenge employees and provide them with opportunities to build their skills. They recognize many benefits to delegation. However, there are many barriers as well. Certain patterns in thoughts and beliefs may hinder managers from delegating as often as they should. Participants examine these patterns and challenge themselves to overcome those that apply to them personally. They then take an individual assessment to determine their strengths and weaknesses in the delegation process.

After completing the assessment, participants are introduced to the three stages of delegation: task analysis, task assignment, and task assessment. Throughout the application of these three stages, participants learn which tasks to delegate and which tasks to keep. They learn a process to objectively select the right person for the task. Through the use of certain questions, participants determine what needs to be communicated when delegating a task and how to gain understanding and commitment on the part of the delegatee. For stage three, task assessment, participants discuss the absolute need to follow up on tasks and to provide recognition or constructive feedback as required.

The final segment of the course consists of actual skills practice in which participants delegate a task to a partner and receive feedback on his or her effectiveness.

Objectives:

Define delegation.
Break your personal barriers to delegation.
Utilize a three-stage process to effectively delegate a task.
Identify which tasks to delegate and which tasks to keep.
Select the right person for a delegated task.
Follow up on a delegated task.

Duration

This course is designed for four hours.

Course Outline

Below is the course outline with objectives and timing.

Objective: Define delegation.
• Welcome/Icebreaker	15 min	(15 min)
• Activity - Definition of delegation	15 min	(30 min)
• Discussion of definition	10 min	(40 min)

Objective: Break your personal barriers to delegation.
• Benefits of delegation	5 min	(45 min)
• Barriers to delegation	10 min	(55 min)
• Delegation assessment - Individual	15 min	(1 hr, 10 min)

Objective: Utilization a three-stage process to effectively delegate a task.
• Three stages of delegation	10 min	(1 hr, 20 min)

Objective: Identify which tasks to delegate and which tasks to keep.
• Stage one: Task analysis	5 min	(1 hr 25 min)
• Activity - Decide which tasks to delegate	15 min	(1 hr, 40 min)


Objectives: Select the right person for a delegated task.
• Select the right person	10 min	(1 hr, 50 min)
• Activity - Selection worksheet	10 min	(2 hr)
• Prepare to delegate the task	5 min	(2 hr, 5 min)
• Activity - What would you like to know?	15 min	(2 hr, 20 min)
• Break	10 min	(2 hr, 45 min)
• Stage two: Task assignment	15 min	(2 hr, 45 min)
• Activity - Task management	20 min	(3 hr, 5 min)

Objective: Follow up on a delegated task.
• Stage three: Task assessment	10 min	(3 hr, 15 min)
• Activity - Skill practice: Delegate a task	30 min	(3 hr, 45 min)
• Summary and action planning	15 min	(4 hr)

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