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Emotional Intelligence
Course Description
Emotional Intelligence is the capacity to recognize and effectively manage emotions in ourselves and with others. Emotional intelligence increases our ability to make good decisions, build relationships, deal with stress, and cope with change.
Research has proven that our emotional intelligence (EQ) is more reliable in predicting success than our intelligence quotient (IQ). In this course, we explore the topic of EQ and how to develop our own EQ, thus increasing our success with our career and relationships both inside and outside of work.
As pre-work, participants take the Bar-on EQ-i Inventory. This inventory is the first scientifically validated and most widely used EQ assessment in the world. The EQ-i Inventory examines an individual´s social and emotional strengths and weaknesses. After completing the inventory, participants will receive a comprehensive report based on their online EQ-i Inventory results. They will then utilize the results of their own report during the session.
The course begins by defining EQ and identifying why EQ is important to organizational, team, and personal success. Participants view a recorded presentation by Dr. Daniel Goleman, a psychologist and founding researcher of EQ. During this presentation, Dr. Goleman explains how emotions affect the brain, giving participants a fundamental understanding of the physiology of emotions.
Next, the four-part Emotional Intelligence Model is introduced and becomes the structure for the day´s activities. The two skills emphasized in the model are personal and social skills.
Continuing with the Emotional Intelligence Model, information is shared and activities are conducted that support the awareness and growth of two key personal skills: Self Awareness and Self Management. During the Self Awareness portion of the course, participants learn to recognizing feelings as they happen. While exploring Self Management, they learn to handle those feelings effectively and appropriately.
The two key social skills in the Emotional Intelligence Model are Social Awareness and Relationship Building. In the Social Awareness segment of the course, participants increase their ability to accurately pick up on emotions in other people, thereby gaining a better understanding of their behaviors. When learning about Relationship Management, participants further develop their ability to use the greater awareness of both their own emotions and the emotions of others to manage interactions successfully. Small and large group discussions and activities help participants to explore and gain a better understanding of these two skills.
The final topic explored in the course is Social Responsibility. Social Responsibility involves recognizing and assuming responsibility for the well-being of the larger group and for the other individuals who live and operate within that group.
The course ends with participants creating an EQ development plan where they identify both personal changes they wish to make and the behaviors needed to make these changes. To further strengthen their development, they then share their plan with a partner who will provide feedback and final insights.
Objectives:
- Define emotional intelligence and how it relates to personal and organizational success.
- Analyze and interpret online assessment results from the EQ-i Inventory.
- Apply tools to increase personal skills: self awareness and self management of personal emotions.
- Apply tools to increase social skills: recognizing the emotions in others and responding to those emotions.
- Discuss social responsibility and how it supports an organization’s goals and individual goals.
- Apply tools to increase your and others emotional intelligence.
- Increased ability to discuss emotions
- Awareness of how emotions influence decision making
- Ability to build and maintain relationships
- EQ-i Inventory (Author Reuven Bar-On, Ph.D.)
Course Outline
Below is the course outline with objectives and timing.
| Topic: Opening | 20 min | (20 min) |
| • Introduction - reading of "Small Boy" | ||
| • Agenda, objectives, introduction | ||
Topic:: Definition of Emotional Intelligence (EQ) |
5 min | (25 min) |
| • Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions effectively in ourselves and in others. (Bradberry, Travis, Jean Greaves, The Emotional Intelligence Quick Book.) | ||
| Topic:: Opening video | 15 min | (40 min) |
| • Scene with the absence and presence of EQ | ||
| Topic: Benefits of EQ | 5 min | (45 min) |
| • Group discussion | ||
| Topic: Emotions and the Brain | 20 min | (1 hr, 5 min) |
| • Daniel Goleman video presentation | ||
| • Emotional high-jacking | ||
Topic: EQ Model: Skills of Emotional Intelligence |
10 min | (1 hr, 15 min) |
| • Personal Skills: Self Awareness and Self Management | ||
| • Social Skills: Social Awareness and Relationship Management | ||
| • Break | 10 min | (1 hr, 25 min) |
Topic: Emotional Intelligence Assessment - EQ-i®
|
2 hours | (3 hr, 25 min) |
| Lunch | 1 hr | (4 hr, 25 min) |
Topic: Self-Awareness |
45 min | (5 hr, 10 min) |
| • Self awareness is recognizing a feeling as it happens. It is the keystone of emotional intelligence. The ability to monitor feelings from moment to moment is crucial to psychological insight and self-understanding. An inability to notice our true feelings leaves us at their mercy. People with greater certainty about their feelings are better pilots of their lives; they have a surer sense of how they really feel about personal decisions - from whom to marry to what job to take. (Goleman, Daniel, Emotional Intelligence.) | ||
| • Building your emotional vocabulary | ||
| • Activity: What Am I Feeling? | ||
| • Different Emotions, different behaviors | ||
| • Partner activity: The Impact of Emotions | ||
Topic: Self Management |
45 min | (5 hr, 10 min) |
| • Self Management is about handling feelings so that they are appropriate. This skill builds on self-awareness. It´s the capacity to soothe oneself, to shake off rampant anxiety, gloom, or irritability. People who are poor in this ability are constantly battling feelings of distress, while those who excel in it can bounce back far more quickly from life´s setbacks and upsets (Goleman, Daniel, Emotional Intelligence.) | ||
| • Passage on the Bus metaphor | ||
| • Attitude | ||
| • Ladder of inference | ||
| • Reframing | ||
| • Break | 10 min | (6 hr, 5 min) |
Topic: Social Skills: Social Awareness and Relationship Building |
20 min | (6 hr, 25 min) |
| • Introduction with article: The Open-Loop handout | ||
| Topic: Social Awareness | 20 min | (6 hr, 45 min) |
| • Video demonstration | ||
| • Social awareness is the ability to accurately pick up on emotions in other people and to understand their behaviors. This often means perceiving what other people are thinking and feeling, even if you do not feel the same way. ( Bradberry, Travis, Jean Greaves, The Emotional Intelligence Quick Book.) | ||
| Topic: Empathy | 45 min | (7 hr, 30 min) |
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| • Three listening techniques: paraphrasing, reflection, inference | ||
| • Empathy practice | ||
| • Break | 10 min | (7 hr, 40 min) |
| Topic: Relationship Management | 45 min | (8 hr, 25 min) |
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| • See background behind the blemish | ||
| • Catching oneself | ||
| • Perspective taking | ||
| Topic: Action Planning - Self Motivation | 35 min | (9 hr) |
| • Action planning and peer partnerships | ||
Research shows that people build their emotional intelligence most effectively when the following conditions are present:
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