Engagement

Course Description

Everyone, Everyday – that’s what it takes to be successful. An organization’s competitive advantage is its people. In this session the three levels of engagement are defined and strategies for maintaining engagement for the already engaged and re-engaging the not-engaged are identified. At the end of the session, each participant will plan on how to utilize a strategy to increase engagement with team members.

Objectives:

  • Define engagement.
  • State the three levels of engagement
  • Utilize a strategy to re-engage a non-engaged team membe.
  • Identify how and when to engage team member
  • Discuss how to respond to an engaged team member’s ideas and enthusiasm
Assessment:

How Engaged Am I? (in the participant guide)

Duration:

This is a four-hour course.



Course Outline

Below is the course outline with objectives and timing.

Section
Timing in Minutes
(Total Timing in Minutes/Hours)

Agenda

Objectives

Opening Reading

Introductions
20 min 
(20 min)
Simulation Engagement: Leader Styles
  40 min
(1 hour)
Define Engagement
  • Benefits of Engagement
  • The Impact to Process Improvement
  • The Impact to Job Satisfaction
15 min
(1 hr, 15 min)
Levels of Engagement Behaviors
20 min
(1 hr, 35 min)
Leaders Actions and Impact Activity
30 min
(2 hr, 5 min)
Break
10 min
(2 hr, 15 min)
Self-Reflection: How Engaged Am I?
15 min
(2 hr, 30 min)
Video: Engagement       
30 min
(3 hr)
Trust and Team Member Engagement
15 min
(3 hr, 30 min)
Team Member Engagement in "What´s Important"
15 min
(3 hr, 30 min)
Responding to Team-Member Engagement
20 min
(3 hr, 50 min)
Commitment to Action and Closing
10 min
(4 hr)


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